Complaints
We view complaints as an opportunity to learn and improve the quality of our journalism and the content of our publication as well as a means to put things right for the person (or organisation) with a complaint.
Editorial complaints
We can look into complaints about items we have published which are in our control. Arts Professional adheres to the Standards Code adopted by IMPRESS and deals with complaints which relate to any alleged breach of the standards set out in this Code.
Please contact us if you are:
- Personally and directly affected by an alleged breach of the Code
- A representative group affected by an alleged breach of the Code where there is public interest in your complaint
- A third party seeking to ensure accuracy of published information
We are regulated by IMPRESS, but initial complaints should be made to Arts Professional Media Ltd in writing at [email protected] or to Arts Professional Media Ltd, Milton Hall, Ely Road, Milton, Cambridge, CB24 6WZ.
Read our full editorial complaints policy
We will acknowledge your complaint by e-mail or in writing within seven calendar days of receipt of the complaint and will normally respond with a final outcome within 21 calendar days. If your complaint is upheld, we will inform you of the remedial actions taken.
If you are not satisfied with the final response to your complaint, or if you do not hear from us within 21 calendar days of your submission, you can refer your complaint to our Independent regulator IMPRESS.
W: impressorg.com/complaints
E: [email protected]
T: 020 3325 4288
Customer service complaints
If you have a complaint about a service you have received from Arts Professional, such as an advert or subscription, your complaint will be handled by the Business Manager, with a possible review by the Publisher.
Complaints should be directed to [email protected] or to Arts Professional Media Ltd, Milton Hall, Ely Road, Milton, Cambridge, CB24 6WZ.
We will acknowledge your complaint by e-mail or in writing within seven calendar days of receipt and will normally respond with a final outcome within 21 calendar days.
If your complaint is upheld, we will inform you of the remedial actions taken. If you are not satisfied with the final response to your complaint, you may request it be escalated to the Board of Directors of Arts Professional Media Ltd, who will meet within 3 months of your request.
