Ticket buyers fighting to claim refunds from ATG Tickets have found the company is not automatically refunding transaction fees, c…

Audiences like to feel personally responsible for bringing about positive change, says Sean Hanly, so giving them the chance to co…

New data from ticketing companies shows patrons “want to support the organisations they frequent”.

New research showing a 92% drop in ticket sales and revenue in a single day suggests income will continue to plummet.

Organisations visited more neighbourhoods, worked with more schools and made more money last year – but attendance is still…

Offering discounts? If you don’t have a reason for cutting prices and are inconsistent with your offers, don’t expect…

As new customers are more likely to buy high price tickets than existing customers, can we expect Pay What You Can schemes to deve…

Intuition can take you only so far. You’ll be more successful at retaining audiences and reviving lapsed attenders if you us…

More than 600 sector professionals have responded to ArtsProfessional’s survey looking at the delicate and emotive…

The popular misconception that price is the chief barrier to access to the arts has taken hold in the sector, while in reality, pr…

Visitor attractions are embracing innovative approaches to maximising sales and income. Debbie Richards explains the approach rece…

New research finds only 4% of bookings that included wheelchair access needs were made online, compared to 60% of all transactions…

What can you do if your event is approaching but your marketing campaign isn’t achieving its desired effect? If you’ve…

Previously criticised as “too posh for pop”, Arts Council England has voiced support for genres including rock and hip…

There are queues around the block for a chance to nab the Citizens Theatre's 50p tickets – an offer that’s availab…

Mobile ticketing is convenient for the customer and can open up new business opportunities. Innovations in the US signal a way for…

The Arts Council of Northern Ireland has reported that average ticket prices have risen above the rate of inflation over the last…

Schemes aimed at generating loyalty need to do more than offer simple discounts. Francesca Di Nuzzo looks to airline loyalty progr…

James McClure sets out five ways in which smart ticketing strategies can increase customer satisfaction as well as revenues.

How can arts organisations develop the best possible strategy for their customer relationship management and ticketing systems? He…

Venues need a better understanding of customer spending habits for purchases like pre-show meals and interval drinks. James McClur…

Three cultural organisations in Wiltshire are now under one collective umbrella, giving them the opportunity to share data and cro…

Pulling a community venue back from the brink needs vision, commitment and cost-effective solutions for tackling commercial challe…

Politicians questioned major ticket resellers on their ability to distinguish genuine ticket buyers from ‘bots’ and wh…