Government rules out secondary ticketing legislation

The UK government has published a response to the Competition and Markets Authority’s (CMA) recommendations on secondary ticketing, ruling out legislative changes for the time being. 

The CMA called for stronger laws to tackle illegal ticket reselling in August 2021, publishing a comprehensive report on the secondary market. 

The authority called for changes including a ban on platforms allowing resellers to sell more tickets than they are legally allowed to buy from the primary market, holding platforms accountable for incorrect information about tickets listed on their websites and a new licencing system for platforms that sell secondary tickets.

The UK government’s response, penned by MP Kevin Hollinrake, Parliamentary Under Secretary of State within the Department of Business and Trade, formally rejects the proposals.

“The government believes in the power of competitive markets to give consumers choice and flexibility,” Hollinrake’s response said. 

“This applies to both the primary and secondary markets in event tickets. Consumers should have the ability to sell on tickets they no longer want or able to use and therefore need a market for resale.”

The government response cited the “massive disruption” to the event industry caused by the Covid-19 pandemic as hindering a detailed assessment of the impact of current trading standards and CMA enforcement work.

It also stressed the responsibility of buyers to make careful decisions when purchasing tickets from the secondary market.

The response said that it is “too soon” to establish whether futher legislation focused on the secondary ticket market is “the only way forward”, concluding that “to propose further legislation in the sector at this stage is not yet appropriate or justified by the available evidence”.

It added that improvements to other aspects of consumer law, published in response to the 2021 consultation, would be the government’s priority in the immediate future, “rather than changes to the secondary ticketing regime specifically”.