Museums Association creates front of house charter

The Museums Association (MA) has launched a charter to improve working conditions for front of house museum staff.

Created in conjunction with campaign group Front of House Museums, the charter breaks down guidance into wellbeing, contract and conditions, recognition, inclusion and professional development.

It will be followed by a summary research report, due to be published over the coming months.

Workforce Development Officer Tamsin Russell says the charter “acknowledges the critical role front of house staff serve in delivering a positive museum experience”.

The MA hopes users will reflect upon the existing systems, behaviours, cultures, and practices that see front of house staff treated differently.